DHLDE · Nov 2025
HappyRobot agents across DHL Supply Chain
Agents handle appointment scheduling, driver follow-up calls and warehouse coordination — hundreds of thousands of emails and millions of voice minutes a year (company figures).
Home / Industries / Logistics & Transport
Logistics & Transport
Logistics runs on calls and emails. Agents now answer them.
Appointment scheduling, carrier sales, track & trace, customs paperwork: logistics is full of high-volume, rules-based communication. It is where AI agents went from demos to millions of minutes in production first.
Cases on this page
Use cases
Where AI creates value
01
Appointment scheduling
Agents that book, confirm and reschedule dock slots by phone and email.
CostSpeed
02
Track & trace
Customers and drivers get status updates without calling the office.
Customer experienceCost
03
Carrier sales & follow-up
Outbound calls to cover loads and confirm pickups.
RevenueSpeed
04
Customs documentation
Summarise documents and prepare declarations faster.
SpeedRisk
05
Email automation
Classify and draft replies to thousands of daily service emails.
Cost
06
Exception monitoring
24/7 watch of sensitive shipments with proactive alerts.
RiskCustomer experience
In the press
Who's doing it — and what happened
Documented cases from public sources. Figures are as reported by the companies or the press.
Millions of minutes
Kuehne+NagelCH · 2025
AI workers in Air Logistics and a customs assistant
A strategic partnership with HappyRobot started with 24/7 healthcare-shipment monitoring; separately, its 'Claire' assistant summarises complex customs documents and speeds up declarations.
UPSUS · 2024
MeRA automates customer email replies
An in-house LLM tool drafts replies to some of the ~52,000 customer emails UPS gets daily; agents confirm each one. The pilot halved time spent resolving emails.
MaerskDK · 2024
From 20% to 80% of logistics tasks automated
Maersk's CTO said AI automates up to 20% of logistics tasks today, with the goal of reaching 80% within seven years.
Company names and logos belong to their owners and are shown only to reference public press coverage. These companies are not Alfageme clients.
Your plan
What a company like yours can do — in three phases
Weeks 1–4 · quick wins
Start
- Track & trace agent on WhatsApp
- Inbox triage for service emails
- Delivery notification flows
Months 2–3 · core
Scale
- Appointment scheduling voice agent
- POD and document reading
- Carrier follow-up calls
Month 4+ · advanced
Lead
- Exception monitoring with alerts
- Customs document assistant
- Operations control tower dashboard
How we help
The capabilities that matter most here
A
Agents
Chat, voice and WhatsApp agents that resolve, book and sell 24/7.
FFlows
Automate the repetitive work between your tools — invoices, orders, reports.
MMapping
Find where AI pays back first and get a 90-day roadmap with numbers.
EEnablement
Hands-on AI training so your team uses it every week, safely.
Contact us
Let's find your edge.
Tell us what slows your business down. In 30 minutes we'll show you where AI pays back first — and what it costs.
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