Utilities have used machine learning for a decade to predict faults and demand. Generative and agentic AI now reach customer care, complaints, field operations and engineering — with Spanish groups among the most active in Europe.
Billing, contracts and outages handled by voice and chat.
Classify, draft and resolve complaints faster.
Anticipate faults and estimate restoration times.
Equipment anomaly detection plus agentic root-cause analysis.
Right-first-time fixes with procedures and history at hand.
Lead qualification, quotes and follow-up for installers.
Documented cases from public sources. Figures are as reported by the companies or the press.
AI anticipates grid incidents and helps restore supply in minutes; voicebots and chatbots handle queries, complaints and paperwork, with projects such as GregorIA for complaints in Spain.
After launching Europe's first generative AI competence centre in energy, Repsol built its own agent platform with Accenture and trained 5,000+ employees.
Naturgy works with HappyRobot to evolve customer experience with AI agents; separately, its gas distributor Nedgia built a GenAI virtual-agent contact centre with IBM.
Shell extends its C3 AI Reliability programme beyond anomaly detection to agent-based root-cause analysis and remediation.
Company names and logos belong to their owners and are shown only to reference public press coverage. These companies are not Alfageme clients.
Chat, voice and WhatsApp agents that resolve, book and sell 24/7.
FAutomate the repetitive work between your tools — invoices, orders, reports.
MFind where AI pays back first and get a 90-day roadmap with numbers.
EAI Act and GDPR readiness: inventory, risks, policies and transparency.
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