AllianzDE · Jan 2026
Global partnership with Anthropic
Claude for employees, custom agents for motor and health claims intake with a human in the loop, and an audit layer that logs every AI interaction and data source.
Home / Industries / Insurance
Insurance
Insurance is a document business. AI reads documents.
Claims files, broker emails, medical reports and policy wordings: insurers sit on unstructured data. Leaders use AI to structure it, speed up claims and underwriting, and keep a human on every sensitive decision.
Use cases
Where AI creates value
01
First notice of loss
Voice and chat agents that open claims 24/7 and collect evidence.
Customer experienceSpeed
02
Claims triage & summaries
Route files by complexity and summarise them for handlers.
CostSpeed
03
Underwriting intake
Turn emails, PDFs and images into structured risk data.
SpeedRisk
04
Broker & agent assistants
Instant answers on products, wordings and quotes.
Revenue
05
Fraud signals
Pattern detection across claims and documents, reviewed by people.
Risk
06
Customer letters
Clear, compliant drafts of decisions and requests.
Customer experienceCost
In the press
Who's doing it — and what happened
Documented cases from public sources. Figures are as reported by the companies or the press.
MapfreES · 2025
150+ AI use cases developed in a year
About a third based on generative AI, with more than 60 in production in Spain, coordinated by Mapfre's AI Centre across units and countries.
ZurichCH · 2023–24
Generative AI to structure underwriting data
Zurich tested GPT on six years of claims data to find causes of loss and uses Azure OpenAI to turn emails, images and reports into structured underwriting inputs.
AXAFR · Jul 2023
AXA Secure GPT built in three months
An internal generative AI service on Azure OpenAI, launched to protect data from public tools, starting with 1,000 staff and planned for 140,000.
Company names and logos belong to their owners and are shown only to reference public press coverage. These companies are not Alfageme clients.
Your plan
What a company like yours can do — in three phases
Weeks 1–4 · quick wins
Start
- Secure assistant for staff
- Broker FAQ assistant
- Claims summaries
Months 2–3 · core
Scale
- FNOL voice/chat agent
- Underwriting document intake
- Customer letter drafting
Month 4+ · advanced
Lead
- End-to-end claims agents with oversight
- AI audit trail
- Fraud pattern analytics
How we help
The capabilities that matter most here
A
Agents
Chat, voice and WhatsApp agents that resolve, book and sell 24/7.
FFlows
Automate the repetitive work between your tools — invoices, orders, reports.
EEthics
AI Act and GDPR readiness: inventory, risks, policies and transparency.
MMapping
Find where AI pays back first and get a 90-day roadmap with numbers.
Contact us
Let's find your edge.
Tell us what slows your business down. In 30 minutes we'll show you where AI pays back first — and what it costs.
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