Financial services run on documents, rules and conversations — exactly what language models are good at. The leaders moved from pilots to bank-wide rollouts in two years; the next step is agents that act inside core processes.
Cases on this page
Drafting, research and summaries for every role, on approved data.
Card blocks, transfers, disputes and FAQs resolved in chat and voice.
Instant answers from research, products and policies for relationship managers.
Document reading, checks and file assembly in minutes instead of days.
Empathetic, compliant reminders and payment plans at scale.
Transaction monitoring triage and regulatory change summaries.
Documented cases from public sources. Figures are as reported by the companies or the press.
After starting with 3,300 licences in 2024 and growing to 11,000, BBVA expanded its OpenAI partnership to its whole workforce in 25 countries, including agents connected to internal systems.
An internal portal to several external models — built so the bank is not tied to one provider — used for writing, research and summaries, now moving into workflows.
2.3 million conversations in its first month, resolution time down from 11 to under 2 minutes, with satisfaction on par with human agents (company figures).
Built on GPT-4 and tested with 1,000 advisors before launch, it helps advisors find research and forms in seconds; advice stays with humans.
Company names and logos belong to their owners and are shown only to reference public press coverage. These companies are not Alfageme clients.
Chat, voice and WhatsApp agents that resolve, book and sell 24/7.
FAutomate the repetitive work between your tools — invoices, orders, reports.
EHands-on AI training so your team uses it every week, safely.
EAI Act and GDPR readiness: inventory, risks, policies and transparency.
Tell us what slows your business down. In 30 minutes we'll show you where AI pays back first — and what it costs.